Messaging Terms & Conditions
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This Agreement is entered into by GARAGE 24, LLC, a Pennsylvania limited liability company located at 436 N Main St #1055 Doylestown, PA 18901 (“GARAGE 24” or “Seller”) and the customer identified herein (“Customer,” “you,” or “Buyer”). By authorizing any repair, service, or purchase, Customer agrees to be bound by the following terms and conditions.
1. Cancellation Policy
No completed repair or maintenance transaction that has been requested and/or authorized by Customer may be cancelled or altered. No New Door Order (as defined in Section 8 below) may be cancelled or altered after three business days from the date of the transaction, except upon written agreement by GARAGE 24.
BUYER’S RIGHT TO CANCEL: If this transaction involves a New Door Order, YOU, THE BUYER, MAY CANCEL THIS TRANSACTION NO LATER THAN MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT (Exhibit A).
2. Dispute Resolution
Customer and GARAGE 24 agree that any disputes or claims arising between them — including statutory, common law, contract, tort, or fraud claims — shall be resolved through final and binding arbitration. The Federal Arbitration Act governs this agreement to arbitrate.
Individual Claims Only. Both parties may only bring claims on an individual basis. Neither party may participate in any class or representative action. Any relief awarded by an arbitrator applies solely to the individual claimant and cannot affect other GARAGE 24 customers.
Arbitration Process. Arbitration uses a neutral arbitrator instead of a judge or jury. The arbitrator has the same authority to award damages and relief as a court would on an individual basis. All arbitration hearings shall be held in the county where Customer resides, or at a mutually agreed location. For claims of $25,000 or less, arbitration will be conducted on written submissions unless either party requests otherwise. The arbitrator’s decision shall be final and binding.
Costs. For claims of $10,000 or less, GARAGE 24 will cover all arbitration fees upon Customer’s request. For claims over $10,000, if Customer can demonstrate that arbitration costs are prohibitive, GARAGE 24 will cover fees as deemed necessary by the arbitrator.
Opt-Out. New customers may opt out of this arbitration agreement by mailing a written, hand-signed opt-out notice to GARAGE 24, LLC, 436 N Main St #1055 Doylestown, PA 18901 within 30 days of first accepting this Agreement. The notice must include Customer’s full name, address, phone number, and email address. Opting out does not affect any other terms of this Agreement.
3. Payment Terms
Payment is due upon receipt of GARAGE 24’s invoice. GARAGE 24 reserves the right to require advance payment at its discretion. Accounts more than 30 days past due will accrue interest at 18% per year, or the maximum rate permitted by law, whichever is less. If a payment is returned dishonored or unpaid, GARAGE 24 may charge a processing fee of $15 per occurrence or the maximum allowed by applicable law. Customers in default agree to reimburse GARAGE 24 for all reasonable costs of collection, including attorneys’ fees.
4. Prices and Taxes
All prices are as quoted by GARAGE 24. Published prices on GARAGE 24’s website or other materials are for general reference only and are subject to change. No order is binding on GARAGE 24 until formally accepted. Any applicable taxes, fees, or government-imposed charges are the responsibility of the Customer and will be added to the invoice.
5. Delivery and Performance
Delivery of Products to a carrier constitutes delivery to Customer. Customer assumes all risk of loss or damage during transit. All delivery and service dates are estimates. Customer agrees to provide reasonable access to their premises for GARAGE 24 to perform any Services.
6. Force Majeure
GARAGE 24 shall not be liable for any delay or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, fire, pandemic, government action, labor disputes, supply shortages, power outages, transportation interruptions, or acts of God. In such cases, GARAGE 24 may extend performance timelines by the duration of the delay plus any additional time reasonably necessary to resume normal operations.
7. Customer Indemnification
Customer agrees to indemnify, defend, and hold harmless GARAGE 24 and its officers, agents, and employees from any claims, damages, liabilities, or expenses arising from: (a) Customer’s breach of this Agreement; (b) Customer’s violation of any applicable law; (c) misuse of any Products purchased; or (d) Customer’s negligence or willful misconduct. Customer shall not settle any claim involving GARAGE 24 without prior written consent from GARAGE 24.
8. New Garage Door Orders
(A) Custom Orders. All new garage door purchases (“New Door Orders”) are considered custom or special orders tailored to each Customer’s specifications, including size, color, material, and functionality.
(B) Nonrefundable Deposit. A deposit of 50% of the total invoice price is required for all New Door Orders. This deposit is nonrefundable except where Customer exercises their cancellation right within three business days as described in Section 1. If Customer cancels after the three-day window, or fails to allow installation within six months of the order date, GARAGE 24 will retain the full deposit. The deposit covers GARAGE 24’s direct and indirect costs associated with the order.
(C) Payment Authorization. By placing a New Door Order, Customer authorizes GARAGE 24, LLC to charge the provided credit card, debit card, or bank account for the 50% deposit at the time of order, and for the remaining balance upon completion of installation. Customer consents to GARAGE 24 storing payment information for this purpose. GARAGE 24 may attempt to reprocess rejected charges up to two times. GARAGE 24 is not responsible for any fees imposed by Customer’s financial institution.
(D) Door Dimensions. If Customer’s garage opening dimensions do not match those provided to GARAGE 24 and Customer fails to give at least 24 hours’ notice of cancellation before a scheduled appointment, Customer shall be responsible for all costs incurred by GARAGE 24 due to the inability to complete installation.
(E) Cleared Premises. Customer must clear at least 12 feet of space around the garage and motor prior to installation. If the area is not sufficiently cleared and Customer has not provided at least 24 hours’ cancellation notice, Customer shall be responsible for all costs incurred by GARAGE 24 resulting from the inability to complete the scheduled installation.
9. Privacy
GARAGE 24’s collection and use of Customer information is governed by the GARAGE 24 Privacy Policy, available at www.garage24.com/privacy. By using GARAGE 24’s services, Customer consents to the collection and use of personal information as described in that policy.
10. Electronic Agreement
Customer consents to signing this Agreement electronically and confirms they have a valid email address capable of receiving and opening document attachments. GARAGE 24 will send a copy of this Agreement to the email address provided by Customer. To request a paper copy, contact GARAGE 24 at:
📞 215-315-3632 ✉️ se*****@******24.com